FREQUENT ASKED QUESTIONS
Pricing & Packages
How much does a website cost?
Our pricing depends on your needs—whether it's a sleek one-pager or a full-scale e-commerce site. We’ll provide a custom quote after a free consultation.
Do you offer payment plans?
Yes! We offer flexible payment options to make great design accessible. Just ask during your consultation.
Timeline & Process
How long does it take to build a website?
Most sites take a few weeks depending on complexity from kickoff to launch. Timelines depend on project complexity and how quickly we receive content and feedback.
What’s your design process like?
We start with discovery and strategy, move into wireframes and mockups, then build and test before launch. You’ll be involved every step of the way.
Tech & Tools
Will my site be mobile-friendly?
Absolutely. Every site we build is responsive and optimized for phones, tablets, and desktops.
Can I update my site myself?
Yes! We build on user-friendly platforms like WIX We also offer training, so you feel confident managing your content.
Do you provide hosting and domain setup?
Yes, we use Wix as your domain host and we set it up. The first year is free!
Strategy & Support
Do you offer SEO services?
We include foundational SEO in every build—like keyword optimization, meta tags, and fast load times. Advanced SEO packages are available too.
Can you help with branding or content?
Yes! We offer logo design, brand strategy, and copywriting services to make sure your site reflects your voice and vision.
What happens after launch?
We offer ongoing support, maintenance plans, and performance check-ins. Your site’s success is our priority.
Working Together
Do I need to be local to work with you?
Not at all. We work with clients across the country—and beyond—via Zoom, email, and collaborative tools.
What makes White Whale different?
We’re not just designers—we’re digital strategists. We care about your goals, your growth, and creating a site that feels like you. Plus, we’re friendly, fast, and fun to work with.
What is a custom design?
Custom website design is our Pro Website service that gives you the most value and flexibility to choose what you want to tackle yourself versus what you want us to do for you. Build credibility in the marketplace with a mobile-friendly, SEO optimized, conversion-focused website built with your audience in mind. You can make updates to the website yourself or work with our team of professionals who are available to make changes for you.
What makes a good website?
Put simply, a good website design has to succeed in both form and function. It needs to be visually pleasing and easy to navigate. When a visitor comes to your website, they should be able to clearly see what your business is all about. Good websites have three things in common: They are functional, attractive, and useful.
How can I check if my website still works for me?
To see if your website design still works for you, you need to ask yourself a few questions. Does your website have specific goals? If you don’t have any metrics to track, it can be difficult to know whether or not it’s working. If you do have metrics to track, are you looking at them? You can see how many people are coming to your site; and you can also see what your site’s most popular pages are. And finally, ask yourself if your website traffic is converting to customers. If users aren’t making purchases or becoming clients, then your site design isn’t working for you.

